About Quality OverStock
Quality Overstock has been in the wholesale and retail trade of crystal & collectibles since
the 1980s. Throughout the years we have consistently surpassed customers' expectations with
our outstanding selection, prices, and service. Since our inception, our aim has been to earn
the trust and satisfaction of our customers. We therefore combine competitive prices with honest,
helpful dealings and superior service before, during, and after each sale. Indeed, our success is
reflected in the long-standing relationships we have built with our customers.
Quality Overstock's product lines consist of Swarovski, Lladro, Lalique, Daum, Baccarat, Armani
and selected others. We can orders items upon request as long as they haven't been discontinued
or retired. To ensure your comfort, security, and confidence, we offer a 100% satisfaction
guarantee on all transactions. Furthermore, all transactions are digitally encrypted using the
latest technologies, and we never share your information with anyone. Orders are processed
efficiently and shipped securely. Whether you're shopping with us for the first time, or have
bought from us repeatedly, we are determined to simplify the process to one of complete
The simplest way to pay for your order is to enter your credit card number on the secure online
order form. We accept Discover, MasterCard, & Visa. Your credit card information is privately
protected by a state of the art encryption software.
Zoovy, Inc. has created this privacy statement for this Company in order to demonstrate our joint commitment to privacy. The following discloses the information gathering and dissemination practices for this website:
Zoovy.com tracks IP Addresses
This site may contains links to other sites.
This Company is not responsible for the privacy practices or the content of such Web sites, unless otherwise specified below your information is never shared with other companies, even those who are also using Zoovy technology. In the future Zoovy may provide you the ability to share your information across multiple websites which all utilize Zoovy technology however this will only be done at your explicit request.
This site requires Unique Identifiers.
This site uses an order form for customers to request information, products, and services, it also collects visitor's contact information (like their email address), in some circumstances their unique identifiers (like their pets name, or mothers maiden name), and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future informational mailings; see the choice/opt-out section below, users may NOT opt out of receiving order notifications, or other contacts which are deemed essential by this Company.
This site requires Financial Information.
Financial information that is collected is used to bill the customer for products and services. Unique identifiers (such as pets name, and mothers maiden name) are collected from Web site visitors to verify the user's identity.
This site may have Surveys and/or Contests.
Our online surveys ask visitors for contact information (like their email address). We use contact data from our surveys to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. This site may also run contests in which case we may ask visitors for contact information (like their email address). Generally this information is used to verify eligibility, however we may also use contact data from our contests to send users information about this Company. The customer's contact information is also used to contact the visitor when necessary (for example winners). Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected from our users is used to check the users' qualifications for registration and bill the user for products and services.
Third Party Cookies
This site may contain Public Forums
This site may include chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
About our System Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Information is stored behind a firewall, against a password protected database system. Whenever sensitive information is accessed it is transmitted using strong SSL encryption. this Company may keep a copy of your information on its own system using Zoovy's WebAPI system, this system may have its own security measures in place.
This site provides the choice to Opt In or Out
Our site provides users the opportunity to opt-out of receiving communications from us at the point where we request information about the visitor. This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service. Each time an information email is distributed, you have the option to use unique unsubscribe url which is attached to each outgoing email. Customers may unsubscribe at any time by simply logging into their accounts.
We provide the ability to Correct/Update YOUR information.
This site gives users the following options for changing and modifying information previously provided. Simply visit the customer login area of this website.
Satisfaction guaranteed or your money back!
Quality Overstock's goal is that you be completely satisfied with your purchase. If for any
reason you are not satisfied, simply return your purchase in its original packaging along with
your original packing slip, within 7 days of receipt, for a refund or exchange. We'll also pay
the return shipping costs if the return is a result of our error (i.e. incorrect or defective item).
If you are not satisfied with your purchase after this time period, please let us know. Your
complete satisfaction is of most importance to us.
QualityOverstock.com reserves the right to reject returns sent or communicated beyond the return period limit,
or items which are not in the same condition in which they were received. Returns are accepted within seven days
of receipt; items must be in transit within that time period.
ALL IN STOCK ITEMS WILL SHIP WITHIN 24-48 HOURS (certain exclusions apply). WE OFFER A SHIPPING
DISCOUNT FOR MULTIPLE PURCHASES.
DOMESTIC BUYERS: All items are carefully and securely packaged for safe transport and are fully
insured. You will receive an automated email with the Tracking Number the day your package is being
shipped, which is typically within 1-2 days after the close of the purchase. (If you do not receive
the email it may be due to your Junk Mail filter.)
INTERNATIONAL BUYERS: The following USPS shipping methods are available:
First Class Airmail - approx. 2-3 weeks (NO TRACKING SERVICES AVAILABLE).
Priority Airmail - 2 weeks with tracking services.
Express - 3-5 bus. days with tracking services.
Please bear in mind that packages sent overseas are sometimes delayed because of Customs and may
take longer to arrive than specified by USPS.